With more than 100 locations across the country, Bayshore HealthCare’s staff work with patients, families, and other members of their care team within a diverse set of environments. These include clinics, bedside, or even over the phone.
Challenge
Bayshore HealthCare wanted to innovate by being among the first to use a set of application programming interfaces (APIs) from a cloud-based home-care software platform in order to develop a customized front-end experience. The portal it envisioned would grant families, caregivers, and practitioners access to ensure better care, as well as remote management of a client’s care.
The Solution
The development team was able to work quickly while also offering fully automated deployments using Agile methodology to develop MyBayshoreCare.ca. Everything we did was focused around offering a connected user experience (UX) design and user interface (UI) through a single portal.
While MyBayshoreCare.ca will eventually be offered to all Bayshore Healthcare clients, we kicked things off with a pilot project where the portal was only open to clients associated with its Barrie, Ontario-based facility. With more than 1,000 clients being served there, it represented a great sample size for continuously testing and improving the portal.
The Results
MyBayshoreCare.ca went live in September of 2018, where it has already had a demonstrable impact on the ability of Bayshore HealthCare to deliver the best possible experience for all of its stakeholders. Some of the highlights include:
Innovation Through Voice Assistance, Bridging Communication
On-boarding That Sets Up A Care Team For Success
Contextual Background That Builds Trust Among Stakeholders
Facilitating An Ongoing Digital Dialogue About Wellness
Knowledge-Sharing That Keeps Everyone On The Same Page
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